Eguide is the leading transfer service operating in the North West of Tasmania from the town of Devonport. We operate a modern fleet of vehicles for groups of all sizes. Our drivers are highly knowledgeable about Tasmania and experienced in navigating our mountain roads.
Recognized for providing the highest service levels and total punctuality, Eguide is fully accredited as a Tasmanian Transport provider. Recently, we were recognized as the highest-rated Quality Tourism Accredited Business in Australia, based on the excellent reviews from our many satisfied clients. In 2024, we proudly won the Trip Advisor Award for Best Tour Operator.
Eguide Pty Ltd, a proud Tasmanian-based company, celebrated its 21st anniversary on November 26, 2023. At the heart of Eguide is David Hearle, the founder and sole Director, who dedicates himself full-time to the business.
Joining David is his wife, Marie Bean, who works full-time as a guide and driver for Eguide.
Eguide stands out in the Tasmanian tourism landscape with our dedication to sustainable practices, personalized service, and a deep love for the island's natural and cultural treasures. Our commitment to providing top-notch Tasmanian tours, whether exploring Cradle Mountain or discovering the serene beauty of the Walls of Jerusalem, sets us apart as a leading tour operator in the region. Experience the best of Tasmania with Eguide, where our story is intertwined with the island's unparalleled beauty and heritage.
Providing an exceptional visitor experience is paramount to Eguide and is measured by our GRI score, which for the months January to June 2024 was 100%. This increased from 99.2% in July 2023 and was further demonstrated by the 179 five-star reviews received on Google. Additionally, we received the TripAdvisor Travellers’ Choice Award 2024, based on the feedback received by guests on this leading global review site.
When it comes to accreditation, Eguide actively participates in AITC accreditation and currently holds Quality Tourism Accreditation and Sustainable Tourism Accredited Business status. All carbon offsets are 100% applied, and we hold Tourism Emissions Reduction Certification. We are fully accredited with Transport Tasmania and Tasmania National Parks.
Vision Statement:
To be Tasmania's leading provider of transformative, sustainable travel experiences that foster a deep connection to the island’s natural beauty and cultural heritage. We aspire to set new standards in "Tourism for Good," delivering unforgettable journeys that exemplify environmental stewardship and exceptional service.
Mission Statement:
Our mission is to offer high-quality, eco-friendly travel experiences that showcase Tasmania's unique landscapes and cultural stories. By focusing on four key markets—Tasmanian Wilderness Adventurers, Tasmania Nippon Explorers, Burnie Shore Seekers Direct, and Devonport Gateway Explorers—we ensure each journey is meaningful, provides exceptional value, and positively impacts local communities and the environment.
David Hearle
With a background as a botanist and a Master's degree in Education, David's passion for Tasmania shines through in every tour and transfer. An experienced hiker and outdoor enthusiast
Marie Bean
Marie's rich experience from her successful career in the fitness industry, where she authored the best-selling books "Lazy Runner" and "Lazy Loser," adds a unique dimension to our team. An accomplished public speaker and keen bushwalker.
QUALITY ASSURED
Booking with eGuide be fully assured that we operate with full accreditation and have systems in place to ensure you have a perfect journey with us.
Eguide Customer Service Charter
At Eguide, we are committed to providing exceptional customer service that ensures your experience with us is enjoyable, seamless, and memorable. Our customer service standards are guided by the following principles:
Friendly and Professional Service
We treat every customer with respect, courtesy, and professionalism at all times.
Prompt and Clear Communication
We respond to inquiries and concerns quickly, ensuring all communication is clear, helpful, and informative.
Personalized Experiences
We tailor our services to meet your needs, offering flexible options and customized advice.
Reliability and Punctuality
We guarantee timely departures and arrivals, ensuring you can count on us to deliver as promised.
Satisfaction Guarantee
We are committed to resolving any issues promptly, offering hassle-free refunds and support when needed.
Eco-Friendly Practices
We prioritize sustainability, ensuring our tours and transfers align with eco-friendly standards.
Continuous Improvement
We actively seek and act on customer feedback to enhance our services and exceed expectations.